We collect only what we need to run rental operations and guest communications responsibly.

Six Star Stay helps operators coordinate guest checkout and cleaner scheduling. This policy explains what data we collect, how we use it, and how we protect it. We do not sell personal information or share phone numbers with third parties for their own marketing.

Information we collect

We may collect guest names, phone numbers, email addresses, stay details, property information, cleaner contact details, and message delivery records when those details are required to operate Six Star Stay.

How we use information

We use this information to deliver operational messages, generate guest checkout links, coordinate cleanings, support account access, improve service reliability, and maintain communication logs for support and auditing.

SMS and messaging privacy

Phone numbers and messaging consent data are used only to send operational notifications, checkout reminders, cleaner alerts, and related service communications requested by the property operator or initiated by the guest during the stay workflow.

SMS consent is not shared with third parties or affiliates for marketing purposes.

Data sharing

We may share information only with service providers needed to operate the platform, such as hosting, authentication, database, and messaging vendors. Those providers may process information only to provide services to Six Star Stay.

Security and retention

We use reasonable administrative, technical, and organizational safeguards to protect information. We retain information only as long as needed for platform operations, compliance, dispute resolution, and service improvement.

Your choices

Guests and cleaners may opt out of SMS by replying STOP when supported. For help, reply HELP or contact support@sixstarstay.com.

Contact

Questions about this policy can be sent to support@sixstarstay.com.